Policies & Info
Meet and Greet is required prior to any services commencing to go over your pet’s routines, requirements and to ensure that it is a good fit for all parties involved. This initial meet and greet is at no charge, however any additional will be charged at a rate of $20 each.
Deposits, Payments and Cancellations
Pets Inc will invoice the pet owner prior to services commencing and payment is due in full prior to all services rendered. Payment is accepted via cash, EMT, credit card and PayPal. In order to reserve a Stay, a 50% non-refundable deposit is required. Prior to this deposit being received, service dates are not held and are not confirmed.
During all major holidays, additional charges are applied, plus the regular rate.
This applies to the following holidays:New Year’s Day, Good Friday, Easter Sunday, BC Family Day, Victoria Day, Canada Day, BC Day, Labour Day, Thanksgiving, Remembrance Day, Christmas Eve, Christmas Day and Boxing Day.
An additional $5 added to each Visit on holidays and an additional $20 added to each Stay on holidays.
Cancellation of Drop in Services
During holidays, regardless of notice, payment in full is charged (please see Pets Inc holiday list above). Outside of holidays, with less than 24 hours notice, payment in full is charged. More than 24 hours notice, cost of the service is credited to owner’s account; Pets Inc does not refund. Once a service has begun, should an owner return early, the remaining days/visits will be put onto account as credit.
There is a $15 late fee for invoices more than 7 days past the due date.
Key pick up/drop off $15 per trip.
No charge if a key is supplied at initial consultation or if a key is retained on file for future services.
Veterinary visits will be charged at $20 for the transportation and first hour, then $15 for each additional hour.